Ladydown Meadows is owned and operated by Michael Vowles and Charlotte Paines (Rosie). Located at Ladydown Meadow, Canal Road, Wiltshire, our mission is to provide an authentic, wood-fired sauna experience.

We are committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal information.

• Newsletter Sign-ups: We collect email addresses solely to send you occasional marketing offers, news, and business updates.
• Website Contact Form: When you use our contact form, your name, email address, and message are collected and transmitted to our email system.
• Direct Email Correspondence: If you email or WhatsApp us directly, we retain your message and our response for as long as it takes to resolve your inquiry and maintain a legitimate business interest. This data is stored for up to five years after your last interaction with us, unless you request its deletion.
• Face-to-Face Contact: If you share your contact details with us in person (e.g., at an event), we may reach out to you via email, post, or telephone under the legal basis of legitimate interest. This information is kept for up to five years after your last interaction, unless you withdraw your consent.
• Customer Satisfaction Surveys: We occasionally invite guests to share feedback to help us improve. These surveys are built using Google Forms and are completely anonymous. Responses are collected in a Google Sheet accessible only to the business founders. With your explicit permission, we may use anonymous survey data for marketing or impact reporting.

We manage all guest information through the GoDaddy booking platform. This data is processed under the legal basis of legitimate interest, allowing us to send you essential operational information regarding your booking to ensure you have the best possible experience.

Under the General Data Protection Regulation (GDPR), you hold specific rights regarding the personal information we maintain. These include:

• The right to be informed about how your data is used
• The right to access the data we hold about you
• The right to request rectification of inaccurate data
• The right to erasure (the "right to be forgotten")
• The right to restrict data processing
• The right to data portability
• The right to object to data processing
• Rights related to automated decision-making and profiling

Ladydown Meadows is fully transparent about the data we collect. You can request a copy of the personal information we hold about you at any time by making a formal GDPR right of access request via email.

While we aim to share only safe, high-quality, and relevant external links on our website, we advise users to exercise caution. This privacy policy does not extend to external websites. We highly encourage you to read the privacy statements of any third-party websites you visit.

We review this policy regularly to ensure compliance with current standards. We recommend checking this page occasionally for updates. If we make any significant structural changes, we will notify you directly.

If you have any questions about this policy or wish to exercise your data rights, please contact us at: Email: ladydown.meadows@outlook.com 

Last Reviewed: [May 2026]